Smarter Sprinklers and Drain Systems at 9312 Louetta Road, Spring

Reviews

• P Miner

  Aug 30, 2018
  ★ ☆ ☆ ☆ ☆
  In my opinion, the technician who came to replace my sprinkler pressure vacuum breaker was not professional. He spoke to me using a strong tone. He belittled my choice for purchasing my part elsewhere as oppose to buying theirs; he spoke to me as if I lacked understanding when he explained that other parts were also needed to complete the job. In the end, the work could not be started and yet he demanded payment. I felt that he was argumentative and his body stance domineering; I felt harassed. Is this the correct way to behave and speak to customers? Because I felt uncomfortable with our entire interaction, I asked him to leave my property. Upon speaking to Sarah (manager) about the situation however, she was apologetic and understanding of my feelings and concerns; she also asked that I disregard the service invoice left at my door by the technician. As a customer, I expect professional business interaction from any technician who comes to my home; in my opinion, this was not the interaction I had with Chris.

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